Forgot Your Password?

Please type in your email address to access or reset your password.

You will receive an email shortly.

TERMS OF PAYMENT AND DELIVERY

PRICES AND PAYMENT

(a) The prices for the Products are as quoted on the Site at the time you submit your order, in Singapore Dollars, and inclusive of GST. Delivery charges (where applicable) will be reflected separately on the Shopping Cart Page, and will differ according to the type of delivery selected by you. To provide a convenient shopping experience, we accept Credit Cards including Visa and MasterCard.

(b) We shall not be liable for any difference in pricing between the Products listed on this Site and those for sale by other retailers.

(c) Prices for the Products may change from time to time.

(d) While we will take all reasonable care to ensure that the prices of Products quoted on this Site are accurate, there may be instances where errors may occur. If we discover an error in the price of any Product which you have ordered, we will contact you in writing to inform you of this and give you the option of reconfirming your order at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you within 7 working days using the contact details you provided during the order process, we will treat your order as cancelled and notify you in writing. Where your order has been cancelled in accordance with this clause, we will refund you the full amount paid for the order (including any delivery charges, where applicable). Without limiting the generality of the foregoing, please note in particular that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

(e) We may from time to time offer e-coupon codes which may be applied to any, or certain specified purchases made through this Site. Only one e-coupon code may be applied to each order. The other terms and conditions for the use of such e-coupon codes will vary between each e-coupon. If a valid e-coupon code is applied successfully, the discounted order price will be reflected on the Checkout Page. Where the total value of your order is less than that of the e-coupon code applied to it, the excess value of the e-coupon will not be refunded.

(f) All payments on this Site are processed via secured payment gateway facilities and will be subject to any additional terms and conditions of these providers.

(g) If there is a problem with your payment (for example, if your credit card transaction is declined), you may contact us to make alternative payment arrangements. Your order will not be processed until such alternative payment arrangements have been made. We will not be liable for any delay or non-delivery of any Product in such cases.

DELIVERY

CUSTOMER ADDRESS (VERY IMPORTANT): Please make sure that all shipping information is 100% correct before submitting the final payment. If you provide an incorrect or old address with your order and the package ends up being returned to us, you will be charged for a re-shipping fee. We will not be liable to replace or refund the shipment if the package is lost, damaged or stolen in transit as a result of an incorrect shipping address provided by the customer. If your package is returned to us because you failed to pick up the package from your local post office/customs department in time, you will also be responsible for a re-shipping fee. We will not take any losses for issues that are not our fault. We simply fill your order and ship to the address you provide.

Deliveries will only be made within Singapore. If there is more than one product in an order, the products will be delivered in one or more packages as we may decide.

Your order will be delivered within 2-3 days after the date the order was made. This is because our delivery partner will have to pick from multiple locations and consolidate to complete your order. In any case, an agent from Parcelwhiz shall be contacting you to make arrangements for delivery at your convenience. Any orders received after 12pm on a working day is considered as the next day’s order.

Should there be a rare occasion where we are unable to fulfil an item in your order, you will receive an email, informing you of the shortage. In this case, we will make a refund of the value of the unfulfilled items via your credit card. Do reach out to us at [email protected] or telephone at: 65119388 should you not receive your full order in 5 working days.

Deliveries on orders above S$500 are free. A delivery charge of S$15 will be applicable to orders below S$500.

If the Product you have ordered is in stock, we will endeavour to dispatch orders made before 12.00pm within the next 2-3 days. Parcelwhiz will contact you via SMS or call to determine if you are ready to collect at the shipping location on a specified time before making the delivery.

If you are not available to take delivery of your order, Parcelwhiz will contact you to arrange for a convenient time for re-delivery. There will be no charges imposed for such re-delivery up to 8.00pm on the same day. However, there will be a S$10 charge for re-scheduling the date of delivery.

We will notify you if we expect to be unable to meet our estimated delivery time or date for any reason, but to the extent permitted by law, we shall not be liable for any loss or damage due to, or arising out of or in connection with such delay in delivery. In addition, we shall not be liable for any delivery failures or delays by our third party delivery contractor.

Delivery of an order shall be completed when we deliver the Product to the Singapore address stated in your order, regardless of the person who takes delivery, upon which title and risk in the Product shall pass to you.

SGD$
Subscribe to our mailing list